Terms and Conditons

1- Exchange and returns

Bisoo has a no return policy.  Therefore, all items purchased cannot and will not be returned or exchanged. However, if the item received was damaged or if the order sent was wrong, we will refund the customer. Please check the refund section accordingly for more details. 
Our refund policy lasts 6 hours. If 6 hours have gone by since you received the order, unfortunately we cannot refund you.
Bisoo reserves the right to assess whether the item is damaged or not, and if the order sent is wrong or not, and accordingly proceed with the refund. Bisoo might require proof such as pictures or invoices or the item itself for the assessment.
Bisoo has the right to refuse a refund and is not responsible for orders placed by mistake. For any question(s) please feel free to contact us at bisoo@bird-haus.com.
2- Delivery and shipping cost 

Once your order has been placed you will receive an email confirmation with its details. 
Your order will be delivered by our team to the provided address within up to 72 business hours excluding Saturday, Sunday and the holidays!
Some orders may take a bit more time depending on the location that you provided.
We deliver for FREE all around Lebanon. 🚚 🇱🇧
3- Products

All products pricing are subject to change any time, without notice. All of our products are displayed as accurately as possible.
4- Privacy Policy 

We collect information from you when you sign up or when you place an order. 
Any information collected may be used to: 
- Ensure that content from the website is presented the most effective manner for you. 
- Provide you with information and updates which we feel might interest you.
Your information will help us better respond to your needs. They won’t be sold, exchanged, or transferred without your consent, other than delivery partners upon purchase. 
We have implemented a variety of security to ensure your personal information.
After a transaction, your payment information will not be kept for more than 30 days. 
By shopping from Bisoo you have agreed on all our terms and conditions. 
If you require any further info about our policy feel free to send us an email to bisoo@bird-haus.com. 
Any changes or updates in our policy will be published here.